Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
Delivery for any item within the UK is Free. A flat international shipping charge of £6.95 per item will apply to any destination outside of the UK.
Which payment methods are accepted in the Online Shop?
We use Credit Card, Debit Card and Paypal - you can pay with your PayPal account or if you don't have a PayPal account you will be able to use your credit or debit card.
How long will delivery take?
We endeavour to dispatch all goods within 1 day, delivery within the UK will then generally take 2-3 days.
How secure is shopping in the Online Shop?
We use PayPal to process all online purchases so your financial information is completely safe, we never see your credit card information. PayPal delivers one of the most secure payment platforms in the world.
How can I contact you?
The best way to contact us is via Email, we will respond to you straight away. Our postal address is London Teddy Bears, 55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW. Our phone number is 0208 847 1926.
Do your offer a money back guarantee?
Yes. If you are not completely satisfied with your purchase, simply return it to us within 14 days and we will be happy to give you a full refund. Return address is London Teddy Bears, 55a Kew Bridge Raod, Brentford, Middlesex, TW8 0EW.

Contact Details

55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW Email

Send us an email